Refund Policy
October 13, 2026
iStoryTracker is operated by Zhang Tao, an individual operator based in China. Contact: support@istorytracker.com.
Overview and mandatory rights
This policy explains when iStoryTracker membership charges may be reviewed, refunded, or adjusted. Nothing in this policy limits consumer rights that cannot be excluded under the law that applies to you.
Membership plans
A weekly subscription costs USD 6 and renews every 7 days until cancelled. A monthly subscription costs USD 16 and renews monthly until cancelled. A single-month pass costs USD 19.90, provides 30 days of access, and does not renew. Payments are processed by Waffo Pancake. Applicable taxes and the total payable amount are shown at checkout.
Refund eligibility
A refund or account adjustment may be available for a verified duplicate charge, payment-processor error, membership activation or synchronization failure, or paid lookup that failed because of a service error. Each request is reviewed using payment, account, and service records.
Right of withdrawal
If European Union or other applicable consumer law gives you a cooling-off right for an online service contract, you may generally withdraw within 14 days after the contract is concluded, subject to the conditions and exceptions of that law. Statutory rights may vary by location and are not replaced by this policy.
Request to start service immediately
By completing a purchase, you request that membership access begin immediately rather than after any cooling-off period. Where the law requires a separate express request, consent, or acknowledgement, it must be collected at checkout. Starting service does not automatically remove every withdrawal or refund right; any lawful deduction may depend on the service actually supplied before withdrawal.
Generally non-refundable situations
Subject to mandatory consumer rights, successful member searches are generally not refundable solely because public data is limited, later becomes unavailable, differs from expectations, or the searched account changes visibility. Access already provided under a pass or subscription is reviewed in light of applicable law, actual use, and the reason for the request rather than treated as automatically non-refundable.
Subscription cancellation
You may cancel future subscription billing through the available account or billing flow. Cancellation stops future renewals and normally leaves access active until the paid period ends; it does not itself create a refund for the current period, except where required by law or approved after review.
How to withdraw or request a review
Email support@istorytracker.com with a clear statement that you wish to withdraw or request a refund review, plus your account email, checkout id or receipt, approximate purchase time, and a short description. You do not need to give a reason when exercising a statutory no-reason withdrawal right.
Processing
When a refund is due or approved, it is normally sent to the original payment method. Bank, card, wallet, and payment-provider timelines vary. Any statutory reimbursement deadline that applies to your purchase takes priority over general processing estimates.
Account adjustments and misuse
For a verified service error, we may restore membership access when an account adjustment appropriately resolves the issue. We may reject fraudulent, abusive, or unverifiable discretionary requests, but this does not limit mandatory rights.
Contact
Contact support@istorytracker.com for cancellation, withdrawal, refund, or billing questions. Include enough purchase information for us to locate the transaction without sending full card details or other unnecessary sensitive information.